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Grievance redressal

Grievance Officer

Appointed under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023. Write to the Grievance Officer if support has not resolved your issue, or if your complaint is about content on Synckube, your personal data, or a breach of our terms.

Company

Affy Cloud Solution Pvt Ltd

Email

info@affyclouditsolutions.com

Address

13, 40 Quarter, Ahmedabad Palace Road, Kohefiza, Bhopal, Madhya Pradesh 462001, India

How a complaint is handled

1. 1

   Send the details

   Your name, registered mobile number, the order ID if it is about an order, what happened, and any photos or documents that help.

2. 2

   We acknowledge it within 24 hours

   You receive a reference for your complaint.

3. 3

   We resolve it within 15 days

   We tell you what we did and why. A request to remove content that shows a person in a sexual or intimate way, or impersonates them, is acted on within 24 hours.

If you are not satisfied with the outcome, you can contact the National Consumer Helpline on 1915 or at consumerhelpline.gov.in (opens in a new tab), or approach the consumer commission that has jurisdiction. For a complaint about personal data, you can approach the Data Protection Board of India after using this process.