Shipping & Delivery Policy

1. How delivery works

Orders on Synckube are delivered straight from the local shop you order from. There are no warehouses in between. Independent delivery partners using the Synckube Delivery app collect the packed order from the shop and bring it to your address.

2. Where we deliver

• We deliver only in India, and only within the areas where Synckube is currently active.
• When you share your location or enter an address, the app shows the shops that can deliver to you. If your area is not covered yet, the app tells you.
• Your delivery address must have a map pin inside an active area.

3. When orders are delivered

• Each shop sets its own opening hours and closures. The app shows whether a shop is open, and when it opens next if it is not.
• How long an order takes depends on when the shop accepts and packs it, and on how quickly a delivery partner nearby accepts the trip. Unless the app shows a delivery time for your order, we do not guarantee one.
• Repeat deliveries start the day after you set them up and then follow the frequency you chose.

4. Delivery charges

Any delivery charge for an order is shown at checkout, before you place the order. You never pay a delivery charge that was not shown to you.

5. Tracking your order

You can follow each order in the app, and you receive a notification as it moves through these steps:

1. Placed
2. Accepted by the shop
3. Packed
4. Accepted by a delivery partner, who heads to the shop
5. Picked up from the shop
6. Out for delivery, when you can see where the delivery has reached
7. Delivered

6. Orders from more than one shop

If your cart has items from more than one shop, each shop packs its part and each part is picked up separately, often by different delivery partners. The parts may arrive at different times, and each has its own status in the app.

7. What we need from you

• A complete address, with house or flat number, landmark and a correctly placed map pin.
• A phone number the delivery partner can reach while your order is on its way.
• Someone available to receive the order.
• A quick check of the items at the door, so any problem can be reported quickly.

8. If a delivery cannot be completed

If the delivery partner cannot find the address, cannot reach you, or it is not safe to complete the delivery, they will try to contact you first. If the order still cannot be delivered, it may be returned to the shop and cancelled. What you pay in that case is explained in the Refund & Cancellation Policy.

9. Delays outside our control

Heavy rain, flooding, road closures, strikes, government restrictions and similar events can delay or pause deliveries. We will keep you informed in the app, and you can cancel an order that has not yet been packed.

10. Safety and privacy

• Delivery partners must follow traffic laws. Please do not ask them to hurry in an unsafe way.
• Your phone number and address are shared with the delivery partner only to deliver your order. See the Privacy Policy.
• Do not arrange orders or payments with delivery partners outside the app.

11. Questions about a delivery

Write to support@synckube.com with your order ID, or see Contact.