Terms of Use

1. What these terms cover

These Terms of Use set the rules for using this website, the Synckube app and the Synckube Delivery app, which are operated by Affy Cloud Solution Pvt Ltd. They apply alongside the Terms & Conditions, which cover buying and selling, and the Privacy Policy. By using the website or the apps, you agree to them.

2. Your account and sign-in

• You sign in with your mobile number and a one-time password (OTP). The account belongs to the person who controls that number.
• Never share your OTP. Nobody from Synckube will ask you for it.
• Tell us straight away if you lose your phone or number, or think someone else has used your account.
• If you give up your mobile number, delete your account or tell us, so the next owner of that number cannot reach your account.

3. Acceptable use

When using Synckube, you must not:

• break any law, or help someone else break one;
• place fake orders, create fake shops, submit false KYC documents or post misleading listings;
• pretend to be another person or business, or misrepresent your connection with anyone;
• use another person's name, phone number or address that you received through Synckube for anything other than completing their order;
• harass, threaten or abuse customers, shop owners, delivery partners or our staff;
• copy, scrape, reverse engineer or resell any part of the apps, or access them with bots or automated tools without our written permission;
• interfere with the apps' security or performance, or upload viruses or other harmful code; or
• get around limits we set, such as limits on OTP attempts or on your shop plan.

4. Content you must not post

In line with Rule 3(1)(b) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, you must not upload, display or share anything in a product listing, photo, closure note or other content that:

• belongs to someone else and that you have no right to use;
• is defamatory, obscene, pornographic, paedophilic, invasive of another person's privacy (including bodily privacy), insulting or harassing on the basis of gender, or racially or ethnically objectionable;
• promotes money laundering or gambling, or encourages violence;
• is harmful to children;
• infringes a patent, trademark, copyright or other intellectual property right;
• deceives or misleads about where a message came from, or knowingly spreads false or misleading information;
• impersonates another person;
• threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with other countries or public order, incites an offence, or insults another nation;
• contains software viruses or other code designed to damage or limit any computer resource; or
• violates any law in force.

5. Content you add

You keep ownership of what you add, such as product photos and descriptions. You give us a non-exclusive, royalty-free licence to host, display and adapt it (for example, resizing images) to run the Platform. You confirm that you have the right to share it.

We may remove or disable content that breaks these terms or the law, including when we receive a court order or a lawful direction from the government, within the time the law requires. If we remove your content, we will tell you why where we are allowed to.

6. Our intellectual property

The Synckube name, logo, apps, website and their design belong to us or our licensors. We give you a personal, limited, non-transferable licence to use the apps and website for their intended purpose. You may not use our name or logo, or copy our design, without written permission.

7. Third-party services

The apps rely on services from other companies, including app stores, maps, SMS and push notification providers, and your phone's speech recognition. Your use of those services may also be subject to their terms. We are not responsible for services we do not control.

8. Availability and changes

We may add, change or remove features, and may need to pause the Platform for maintenance or for reasons outside our control. We will try to give notice of significant changes. We do not promise that the Platform will always be available or free of errors.

9. Reporting a problem

To report content or behaviour that breaks these terms, contact support at support@synckube.com or our Grievance Officer. We acknowledge complaints within 24 hours and resolve them within 15 days. Requests to remove content that shows a person in a sexual or intimate way, or impersonates them, are acted on within 24 hours.

10. Suspension

If you break these terms, we may warn you, remove content, limit features, or suspend or close your account, depending on how serious the breach is. Unless there is an urgent safety or legal reason, we will tell you why and give you a chance to respond.

11. Liability, law and changes

The limits on liability, governing law and dispute terms in the Terms & Conditions also apply to these Terms of Use. Courts at Bhopal, Madhya Pradesh have jurisdiction, subject to your rights as a consumer. We may update these terms and will change the date at the top of this page when we do.